Privacy Policy

We only collect personal data that you voluntarily provide through our contact form: name, email address, phone number, company name and the content of your message. No data is automatically collected for profiling purposes. In accordance with Article 27 of Organic Law No. 2004-63, processing is proportionate to the declared purpose.

Collected data is used exclusively to: respond to your contact requests, provide personalized quotes, ensure service follow-up, and inform you about our services (only if you have consented). We do not sell, rent or share your personal data with third parties for commercial purposes, in accordance with Article 28 of Organic Law No. 2004-63.

The processing of your personal data is based on two grounds: your explicit consent when submitting the contact form (Article 27 of Organic Law No. 2004-63), and our legitimate interest in responding to your requests and ensuring proper delivery of our services. You may withdraw your consent at any time.

Under Tunisian law, the National Authority for Personal Data Protection (INPDP) is the competent authority for data protection. Our processing is declared with the INPDP. You may file a complaint with the INPDP regarding the processing of your data: INPDP, Cité des Sciences, 1082 Tunis, Tunisia.

Your personal data is kept for a maximum of 3 years from your last contact with us, in accordance with INPDP recommendations. Beyond this period, your data is securely and irreversibly deleted. Data required for legal obligations (accounting, taxation) may be kept longer per Tunisian legal deadlines.

In accordance with Articles 32 to 38 of Organic Law No. 2004-63, you have the right to access your data, rectify inaccurate data, delete your data, and object to processing. To exercise these rights, send an email to [email protected] with a copy of your ID. We respond within a maximum of 30 days.

We implement robust technical and organizational measures to protect your data: SSL/TLS encryption for all communications, AES-256 encryption for data at rest, multi-factor authentication for administrative access, complete access logging, daily encrypted backups and semi-annual penetration testing.

Your personal data is hosted exclusively on secure servers located in Tunisia. No data transfer is made to any third country whatsoever. Your data never leaves Tunisian territory, in compliance with Organic Law No. 2004-63 on the protection of personal data.

Our site uses essential cookies for operation (language preference, session) and anonymized analytics cookies. See our Cookie Policy for more details on cookie types used and managing your preferences.

For any questions about this policy or to exercise your rights, contact our DPO: [email protected]. Address: 01 Rue d'Alger, Monastir 5015, Tunisia. In case of disagreement, you may file a complaint with the INPDP (National Authority for Personal Data Protection) or the competent courts of Monastir.